Home | Daisy Frias

Pioneering Healthcare & Leadership Excellence

Professional Portfolio

About

My name is Daisy Frias

I am an executive leader with 15+ years of extensive experience driving people operations, organizational effectiveness, and operational performance across hospitals, multi-site clinics, and behavioral health systems. My work sits at the intersection of workforce strategy, clinical operations, and organizational leadership—aligning people, processes, and performance to support high-quality care and sustainable outcomes.

My professional background spans HR and talent management, organizational development, and multi-site operational leadership, supported by hands-on experience in budget oversight, regulatory compliance, workforce planning, and process improvement. I have led initiatives ranging from strengthening HR infrastructure and redesigning onboarding and retention programs to supporting mergers and integrations, improving operational workflows, and guiding organizations through periods of growth and change.

I bring a systems-oriented approach to leadership, with a strong focus on accountability, collaboration, and execution. My operational experience includes partnering with executive teams to optimize staffing models, manage financial and workforce risks, and ensure alignment between strategy, compliance, and day-to-day operations. I am particularly experienced in environments where complexity, emotional labor, and regulatory demands are high.

I thrive in mission-driven organizations that value equity, integrity, and collaboration. I am committed to mentoring emerging leaders and building cultures that enable teams to perform effectively while sustaining engagement, trust, and resilience.

Expertise & Specializations

I have built a track record of success across complex, fast-paced healthcare environments, supported by consistent, high-level recommendations from industry leaders

Leadership

I lead with a servant mindset focused on clarity, empathy, and purpose, fostering open communication, building trust across all levels of the organization, and inspiring teams to collaborate, innovate, and achieve shared goals.

Human Rources

I bring comprehensive experience in Human Resources, including talent acquisition, benefits administration, employee relations, compliance, payroll, and organizational development supporting a positive workplace culture and aligning HR strategies with overall business goals.

Strategic Planning & Financial Acumen

I utilize strategic planning tools such as SWOT analysis and KPIs to drive data-informed decision-making, identify growth opportunities, and align organizational objectives with measurable outcomes. With strong financial acumen, I develop and execute long-term strategies that balance fiscal responsibility with organizational goals, adapting effectively to the evolving healthcare landscape.

Process Improvment

I adopt best practices and proven process improvement methodologies, including Lean Six Sigma, to streamline workflows, reduce inefficiencies, and drive measurable outcomes across complex healthcare operations.
Expertise in oversight of multi-site clinical and non-clinical operations, ensuring efficiency, quality, and regulatory compliance.

Organizational Development

I apply evidence-based organizational development strategies to cultivate a high-performance culture, optimize team effectiveness, and align people, structure, and strategy for sustained success. My expertise includes workforce planning, talent development, employee engagement, and fostering resilient, values-driven organizational cultures.

Trust, handshake and business people in office for deal, welcome or onboarding for b2b col

Partnerships

I cultivate strategic partnerships and build trusted relationships with patients, providers, vendors, and community leaders to enhance collaboration, strengthen service delivery, and expand access to care through coordinated, community-focused initiative.

Technology & Data Analytics

I utilize health information systems, data analytics, and innovative technologies to support informed decision-making, enhance outcomes, and streamline care delivery across clinical and operational settings.

Pharmacy compliance. Medicine Pharmaceutical regulations. Pharmacist offers symbol medical

Regulatory Compliance & Quality Excellence

I bring a deep understanding of healthcare laws, accreditation standards, and risk management, paired with a strong focus on quality improvement and patient safety. I implement regulatory-compliant strategies and evidence-based protocols to ensure organizational integrity and deliver safe, high-quality care.

Educational Background

I hold a solid educational foundation in Healthcare and Business Administration, complemented by advanced training and certifications that equip me with the knowledge and skills to lead effectively in any complex healthcare environments.

Education

2011-2014

Master's in Business Administration (MBA)
Saint Leo University

I earned my MBA, where I developed strong skills in strategic planning, leadership, finance, and operations management. Throughout the program, I worked on projects that enhanced my problem-solving and decision-making abilities, preparing me to tackle complex business challenges. I also gained valuable experience in teamwork and communication, which are essential for effective management. A significant milestone was leading a capstone project that allowed me to apply business concepts to real-world scenarios, demonstrating my ability to develop practical solutions and drive organizational success.

2009-2011

Bachelor's of Science (BS)
Human Resources (Minor)
Saint Leo University

I earned my Bachelor of Science in Healthcare Administration with a minor in Human Resources, where I gained a solid foundation in healthcare systems, management principles, and workforce development. My studies developed key skills in healthcare operations, patient services, HR management, and organizational behavior. Throughout my degree, I completed projects that focused on improving healthcare delivery and managing human capital effectively. I also gained experience in recruitment, employee relations, and compliance with healthcare regulations. This combination prepared me to contribute to both the administrative and human resource aspects of healthcare organizations.

2007-2009

Associates of Arts

Saint Leo University

I earned my Associate of Arts in General Business Studies, where I developed foundational knowledge in key business areas such as marketing, accounting, management, and economics. This program helped me build essential skills in problem-solving, communication, and analytical thinking. Through diverse coursework, I gained practical insights into business operations and decision-making processes, preparing me for entry-level roles in various business environments and for further education in the field.

Certifications

2023

Leadership Certification
Dale Carnegie

Dale Carnegie's leadership programs equip individuals with the skills and mindset essential for confident leadership in today’s dynamic and fast-paced work environments. Emphasizing self-awareness, communication, interpersonal skills, and the ability to inspire and influence, these programs help participants unlock their leadership potential.

2019

Six Sigma Green Belt (SSGBC)

Management and Strategy Institute (MSI)

The core purpose of Six Sigma certification is to educate individuals on analyzing processes and outcomes to reduce waste and decrease defects. It demonstrates a thorough understanding of statistical analysis, problem-solving strategies, and project management abilities. Six Sigma practitioners can lead projects for process improvement, influence organizational transformation, and produce quantifiable outcomes.

2019

PM Lean Process (PM-LPC)

Management and Strategy Institute (MSI)

Lean project management incorporates the waste-reduction principles commonly used in Six Sigma. Its main objective is to ensure maximum project value by eliminating process waste. Within the scope of a project, lean helps you measure the current state, define the future state, then set standards and processes in place that help you achieve the future state.

2019

Executive Management (EMC)

Management and Strategy Institute (MSI)

The Executive Management Certificate (EMC) program is designed to equip executive managers with the essential skills and knowledge needed to lead effectively and drive business success. This certification program focuses on helping managers understand the true nature of management—not just directing people but coordinating and organizing teams in alignment with organizational policies and objectives. Focuses such as the qualities of effective managers, ethical leadership, social responsibility, information management, decision-making processes, operational control, and organizational strategy.

Experience & Qualifications

People, Culture & Organizational Transformation Leadership
Executive leader with a proven track record of designing and leading culture transformation, workforce strategy, and organizational development initiatives while aligning people systems with business performance in complex, regulated environments.
Enterprise & Multi-Site Operational Oversight
Led operational performance across hospitals, multi-site outpatient clinics, and physician practices, ensuring consistency, scalability, and accountability across geographically dispersed teams and service lines.
Strategic Leadership & Organizational Planning
Set enterprise vision and executed multi-year strategies that integrated leadership alignment, workforce planning, and operational execution to drive sustainable growth and transformation.
Process Optimization & Operational Effectiveness
Redesigned clinical, administrative, and people workflows to reduce inefficiencies, improve quality and throughput, and deliver measurable performance improvements across systems.
Financial Stewardship & Business Performance
Provided executive oversight of multimillion-dollar budgets, aligning financial strategy with workforce needs, operational priorities, and long-term sustainability; strengthened revenue cycle performance and fiscal discipline.
Human Resources, People Systems & Culture Development
Directed HR and people operations, including employee relations, talent acquisition, onboarding, training, policy governance, and engagement strategies—driving retention gains, reducing grievances, and strengthening leadership accountability.
Change Management & Organizational Development
Guided organizations through cultural, structural, and technological change, embedding accountability, leadership consistency, and performance feedback loops during periods of growth, turnaround, and integration.
Compliance, Governance & Accreditation Leadership
Delivered a 100% success rate in accreditation recertifications (FQHC, PCMH, NCQA, AHCA, CARF) through strong governance, workforce readiness, and operational alignment.
Technology, HRIS & Digital Enablement
Led HRIS implementation, EMR upgrades, telehealth expansion, and analytics adoption to modernize people systems, improve data-driven decision-making, and support scalable operations.
Board, Executive & Stakeholder Partnership
Trusted advisor to boards, executive teams, and community partners; known for building high-trust relationships, aligning stakeholders, and advancing mission-driven and performance-based goals.

View Resume

Recognitions & Professional Recommendations

Read full recommendations by visiting my LinkedIn account

Peter Kennedy, MHA, FACHE

"I wholeheartedly endorse Daisy Frias and am confident that she will bring immense value to any organization, fortunate enough to have her on their leadership team. She possesses the experience, qualities, and vision necessary to drive growth, innovation, and sustainable success in today’s dynamic and ever-evolving healthcare environment."

Bob Ganzak

"I have had the pleasure of working with Daisy in many different venues. I saw a leader committed to her team, a process driven “People” person who was highly respected amongst the staff and ownership. When she was on my Leadership Podcast you heard from a person that was creative, transparent and humble."

Debbie Touchette, MHA, FACHE

"Her ability to balance strategic planning with day-to-day execution was impressive. Daisy's leadership, professionalism, and dedication to excellence made a significant impact on patient care and program success."

Ernesto Lamadrid, MD

"Her remarkable ability to identify barriers and implement efficient, effective solutions is truly impressive. With her extensive experience in both inpatient and outpatient operations, Daisy has a unique capacity to tailor solutions that align specifically with the objectives of our hospital and clinic."

Kim Abbott, Sr. HR Executive

"One of the things I appreciated most about Daisy was how approachable and compassionate she was in dealing with employee relations matters. She earned tremendous respect from staff across all levels, and was widely regarded as trustworthy, knowledgeable, and tireless in her follow-through."

Get to Know Me

Leadership Podcast Invitation

Life Outside Leadership

Outside of my role as a healthcare executive, I’m a mentor, lifelong learner, and community advocate. I’m passionate about personal development, coaching others toward success, and creating meaningful connections. Whether I’m volunteering, sharing business insights with up-and-coming professionals, or spending time with loved ones, I find joy in contributing to others' growth and well-being. I believe in leading with purpose—both in and out of the workplace.